Responsible Wood recognises that disagreements may arise in the management of the Responsible Wood Certification Scheme.

Responsible Wood is committed to effective and efficient complaint and grievance handling, which contributes to continual improvement of the Responsible Wood Certification Scheme.

There is a defined procedure to outline the type of complaints and grievances which may occur and the steps required to resolve them.

There are three categories of differences of opinion or disagreements that could become the subject of a complaint or a grievance:

  • complaint or grievance against the organisation
  • complaint or grievance against the standard or the standard setting process, the Standards Reference Committee
  • complaint or grievance against certified organisations, certification bodies, etc.

Please use or grievance and complaints form to bring any issues to our attention.